Back

General Terms for Cobbi

Effective Date: January 31, 2025

By using the Cobbi website and services (https://www.cobbi.chat), you unreservedly accept these general terms.

In case of difference with the French version, the latter prevails.

Introduction

Cobbi is a live chat service designed to facilitate interactions between visitors and the website owner. Users can sign up for a free trial. Once the free trial period has ended, a subscription is required to continue using the service.

Accounts

To create an account on Cobbi, you must provide personal information, including your name and payment details. By signing up, you agree to pay the associated fees.

Free Trial and Subscription

New users are eligible for a free trial. After the trial period, a subscription is required to continue accessing Cobbi's features. If no subscription is taken after the free trial, all data is deleted a few days after the end of the trial period.

Collection of Personal Information

Please refer to our data protection policy to know what data is collected and for what purpose.

GDPR and Responsibilities

Cobbi complies with the General Data Protection Regulation (GDPR). As a customer, you agree that Cobbi acts as a data processor for all data collected via the script installed on your website, while you (the customer) act as the data controller.

As the data controller, you are responsible for:

  • Obtaining explicit consent from your users to collect their data.
  • Informing your visitors about the nature of the data you collect and its use.
  • Responding to data requests: you are responsible for responding to GDPR compliance requests, such as access to personal data, data deletion, etc.

As the data processor, Cobbi is responsible for:

  • Processing data according to your instructions and these general terms.
  • Ensuring data security by implementing technical and operational solutions to protect the data we process for you.

Availability

Cobbi makes every effort to ensure the availability of its services but cannot be held responsible in case of unavailability.

Maintenance operations are, as far as possible, announced in advance and carried out outside office hours. However, urgent maintenance may occur if necessary outside these hours and without prior notice.

Updating the General Terms

These general terms may be updated at any time. Changes are communicated by email.

Applicable Law

The customer agrees to comply with these general terms, Swiss and international laws, throughout the validity of the contract.

In case of a dispute with this contract and in the absence of an amicable solution, the legal venue is in Nyon, Switzerland. This contract is exclusively governed by Swiss law.