Effective Date: January 31, 2025
By using the Cobbi website and services (https://www.cobbi.chat), you unreservedly accept these general terms.
In case of difference with the French version, the latter prevails.
Cobbi is a live chat service designed to facilitate interactions between visitors and the website owner. Users can sign up for a free trial. Once the free trial period has ended, a subscription is required to continue using the service.
To create an account on Cobbi, you must provide personal information, including your name and payment details. By signing up, you agree to pay the associated fees.
New users are eligible for a free trial. After the trial period, a subscription is required to continue accessing Cobbi's features. If no subscription is taken after the free trial, all data is deleted a few days after the end of the trial period.
Please refer to our data protection policy to know what data is collected and for what purpose.
Cobbi complies with the General Data Protection Regulation (GDPR). As a customer, you agree that Cobbi acts as a data processor for all data collected via the script installed on your website, while you (the customer) act as the data controller.
As the data controller, you are responsible for:
As the data processor, Cobbi is responsible for:
Cobbi makes every effort to ensure the availability of its services but cannot be held responsible in case of unavailability.
Maintenance operations are, as far as possible, announced in advance and carried out outside office hours. However, urgent maintenance may occur if necessary outside these hours and without prior notice.
These general terms may be updated at any time. Changes are communicated by email.
The customer agrees to comply with these general terms, Swiss and international laws, throughout the validity of the contract.
In case of a dispute with this contract and in the absence of an amicable solution, the legal venue is in Nyon, Switzerland. This contract is exclusively governed by Swiss law.